Refund Policy

Cancellation and Refund policy for 1-4 days tours

  • All purchases are subject to re-confirmation within one business day after purchase, customers will be fully refunded if the orders cannot be confirmed.
  • Cancellations received 15 days (or more) of departure will incur a penalty of 25% per person.
  • Cancellations received within 14 days of departure will incur a penalty of 50% per person.
  • Cancellations received within 7 days of departure will incur a penalty of 100% per person.
  • Unused features are non-refundable. No shows forfeit entire payment.
  • Trips require a minimum number of participants to avoid cancellation. We reserve the right to cancel a schedule trip to fully refund affected customers although tour companies will make every efforts to maintain the normal operation.
  • There is 6% handling fee add-on to the above penalties.

Cancellation and Refund policy for tours last 5 or more days

  • All purchases are subject to re-confirmation within one business day after purchase, customers will be fully refunded if the orders cannot be confirmed.
  • Cancellations received 46 days (or more) of departure will incur a penalty of 10% per person.
  • Cancellations received within 45 days of departure will incur a penalty of 25% per person.
  • Cancellations received within 20 days of departure will incur a penalty of 50% per person.
  • Cancellations received within 10 days of departure will incur a penalty of 100% per person.
  • Unused features are non-refundable. No shows forfeit entire payment.
  • Trips require a minimum number of participants to avoid cancellation. We reserve the right to cancel a schedule trip to fully refund affected customers although tour companies will make every efforts to maintain the normal operation.
  • There is 6% handling fee add-on to the above penalties.

Some Cancellation And Refund Policies Are Out Of Our Tender:

  • Refund for hotel payment will follow the hotel’s cancellation policy
  • Train tickets cancellations will follow the Railway’s policy
  • Flight tickets cancellations will follow the airlines company policy
  • In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.

Our Liabilities & Limitations:

Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.

Law & Jusdiction

For all complaints, suits, claims or disputes of whatsoever nature relating to any products offered by The Travel Planners, will be under the exclusive jurisdiction of Court of Delhi, India.

Refund Procedure

Customers requesting a refund are required to email with a detail explanation to:

[email protected]

Your refund request will be answered and processed promptly. If you do not receive the reply within one business day, please call the office immediately. We will not be responsible if email, mail or fax fail to reach us.